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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is present on each page. A pop-up window will appear. It includes detailed info about all the actions that you can perform on that particular page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast selection of instructional videos illustrating how to use our hosting Control Panel. They're created for those of you who would like to see how things are being done rather than just reading articles. In this way, everyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you searching for, take a glance at our extensive Frequently Asked Questions section, which contains questions asked by real customers and provides real solutions. We frequently "revamp" our FAQ section with new entries so as to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ section either, we have a great team of support engineers available 24-7-365 and eager to assist you with any question. Each support ticket you submit will be answered within 1 hour (the average response time being only twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 284640

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com